Shipping policy
At Zeelain, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email or SMS with tracking information (where available).
Shipping Time
Estimated delivery times:
- Major Cities (Pakistan): 2–4 business days
- Other Areas: 3–7 business days
Delivery times may vary depending on your location and courier service.
Shipping Charges
- Shipping charges are calculated at checkout.
- We may offer Free Shipping on selected products or promotional campaigns.
Order Tracking
Once your order is dispatched, you will receive a tracking number (if available) so you can monitor your shipment's progress.
Delivery Delays
While we strive to deliver your order on time, delays may occur due to:
- Weather conditions
- Public holidays
- Courier service delays
- High order volumes
- Other unforeseen circumstances
We appreciate your patience in such situations.
Incorrect Shipping Information
Please ensure your shipping address and contact information are accurate before placing your order.
Zeelain is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. We will work with the courier service to resolve the issue as quickly as possible.
International Shipping
International shipping may be available for selected locations. Shipping costs, delivery times, customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated.