Refund policy

At Zeelain, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be returned in its original packaging with all accessories included.
Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

Products damaged due to misuse or accidental damage.
Items returned without original packaging or accessories.
Products showing signs of use or tampering.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our mistake or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund at no additional cost.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service for returns.